PSA Corporation Ltd

Antasis Pte Ltd has been handling the PSA Call Centre since Jan 2006 when we outsource this function.

The team of Antasis is providing good services and our service requirements are met.

We are pleased to recommend them as one of the contractor.

Wong Fong Tze,
VP,Corporate Communication,
PSA Corporation Ltd.

Careers:

We believe that our people are dynamic support to us and that every employee plays a crucial role in helping the company to achieve success.

Antasis provides talented, creative and learnable individuals fulfilling career experience with exposure to different aspects of the BPO business. We provide coaching, training opportunities and challenging jobs to help each employee develop their full potential.

We take pride in our strong team culture - one of mutual trust, learning, sharing, care and concern. This includes providing a conducive, family-friendly work environment that enhances our staff's professional and personal growth.

Vacancies:

CALL CENTRE - CUSTOMER SERVICE OFFICER

Job Scope:

• Handle customer's enquiries, follow-ups thru phone and e-mail correspondences.
• Coordination and maintaining the updated records of all calls.

Requirements:

• Vibrant, good interpersonal and communication skills/
• Related Customer Service Experience in Call Centre Environment
• Proficient in English/Mandarin
• Good computer (MS Office) & Email handling skills
• Attractive working hours - 2 rotating shifts
• Only Singaporean & PR may apply
• At least N level and above

CALL CENTRE - TEAM LEADER

Job Scope:

• Lead an manage a team of customer service officers
• Support the call center in achieving its overall service levels
• Execute operational plans to ensure smooth implementation
• Monitor performance productivity level

Requirements:

• Minimum 'A' Level / Diploma in relevant discipline
• At least 2 years working experience in call center
• Good communications & interpersonal skills
• Proficient in English & Mandarin
• Able to work in a fast paced and shift scheduled enivironment
• Proficient in MS Office applications
• Only Singaporean. Foreigner need not apply

IT Helpdesk

Job Scope:

• To provide 1st level helpdesk support through phone and emails
• To do follow-up calls or emails on pending cases
• Other ad-hoc dutines

Requirements:

• Minimum NITEC/GCE 'O' Level or equivalent
• At least 1-2 years working experience in technical support / troubleshooting experience within the computer industry or call center experience is an advantage
• Knowledge in Microsoft operating systems and hardware troubleshooting
• Fluent in English & Mandarin are preferred
• Able to work independently as well as in team
• Good interpersonal and communication skills
• Only Singaporean. Foreigner need not apply

Working Hours:

• Shift A: 8pm - 8am + Allowance (Mon-Thu): 2 vacancies
• Shift B: 8pm - 8am + Allowance (Fri-Sun): 1 vacancy