Consulting Services:
The full-fledged Customer Support Service and Telemarketer proposed by Antasis comprises of the following key components:
- Project Management Team – an experienced team comprising of key personnel from various functional areas will oversee the implementation and the ongoing management of the project.
- Customer Support and Telemarketing Support Centre –necessary telecommunication and technical infrastructure to track, manage and enhance efficiency of client’s hotline. Using a unified and integrated platform of communication and information of all customers, the hotline will be managed by a team of professional, well-trained Customer Service Representatives (CSRs) and Telemarketer.
- Training & Quality Assurance – Antasis will provide comprehensive training and stringent quality assurance programmes to ensure service quality and achievement of performance standards.
- Contingency Planning – full-fledged business continuity structure will be developed to ensure optimal up time and accessibility of the services as well as surge management plans to ensure scalability of resources in the event of unforeseen situations.
