At Antasis, we look beyond the contact center environment and have expanded our repertoire to aid our customers to get to know themselves and their customers better by analyzing their current situation then formulate away to improve certain facets of the company to safeguard a better future.
What we can do:
Customer Satisfaction Survey and Analytics
- Increase customer satisfaction and brand loyalty by providing a platform for customers to give feedback on their service experience in a form of a customer satisfaction survey.
- Provide analytics to interpret and measure trends in customer experience that impacts retention and satisfaction to brand, product and service.
- Provide corrective insights by identifying patterns based on the results.
Antasis provide one way or interactive SMS messaging with reporting capabilities. It is an alternative venue for feedback, opinion polls, surveys, upcoming events.