PSA Corporation Ltd

Antasis Pte Ltd has been handling the PSA Call Centre since Jan 2006 when we outsource this function.

The team of Antasis is providing good services and our service requirements are met.

We are pleased to recommend them as one of the contractor.

Wong Fong Tze,
VP,Corporate Communication,
PSA Corporation Ltd.

Case Study:

Client: Energy Market Company (EMC)

Service Type: Inbound After-Office Hours Customer Service Support

Antasis manages the customer service support of EMC for its after-office hours. Energy Market Company (EMC) operates Singapore’s wholesale electricity market – Asia’s first liberalized electricity market. They provide a transparent & competitive trading platform for wholesale electricity trading.

Antasis basically provide a channel of communication for customer feedback and enquiries. We handle all incoming calls to EMC’s hotline and escalate the unresolved queries to the intended call recipient (in this instance the primary service engineer