Inbound Services:
Objectives of Inbound Services
- Handle incoming queries on the membership program, link rewards product enquiries, card promotion and others.
- As first point of contact for customer’s complaints and feedback.
- Focus on core competencies and achieve cost efficiencies.
- Reduce the occurrence of missed calls.
- Ready-to-Start resources within minimum setup time.
- Enhance the image of Client’s through a team of well-trained, professional and bilingual Customer Service Representatives.
