Are you a talented individual who’s keen to build a highly rewarding career?
Our team is expanding and we looking for dynamic individuals with potential to join our growing team.
We are always looking for great people!

You may also Contact Us with the Title of the position applied for.

Job Opportunities with Antasis

The Role

      • Handle inbound calls, assist in voicemail retrieval and fax whenever it is necessary.
      • To provide 1st level support of business rules enquiry/guidance.
      • Attend to enquiries, complaints and feedback.
      • Update the system on nature of call, caller details, detailed description of complaints and feedback, and the action taken.
      • Probe caller to obtain more information, if required, and decide on the next course of actions to be taken.
      • Ensure proper closure of each call and case.
      • Deliver prompt and quality service.

Your Profile

    • Minimum educational level of ITE/O/A-Level/Diploma.
    • Prior work experience as a customer service role in Call Center Environment.
    • Good command of English, ability to converse in Mandarin is advantageous
    • A strong customer service mindset with good communication and problem solving skills.
    • Resourceful and able to work independently.
    • Possess strong interpersonal skills to work effectively in a team.
    • Work days: 5.5 days per week
    • Singaporeans only

The Role:

  • Assist in attaining the objectives in providing support to the clients
  • Handle inbound technical helpdesk support
  • Assist in voicemail retrieval and fax, whenever necessary
  • Update the system on nature of call, caller details, detailed description of concern and feedback the action taken.
  • Probe caller to obtain more information, if required, and decide on the next course of actions to be taken.
  • Ensure proper closure of each call and case.
  • Deliver prompt and quality service.
  • Work days: Monday to Friday and the working hours are either
    • 9am to 6pm
    • Staffs will have 2 Saturdays off in a month

 

Your Profile

  • Minimum educational level of ITE/Diploma.
  • Preferably, candidate must have a strong background in customer service in Call Centre Environment.
  • Good communication skills (speaking and writing in standard English)
  • A strong customer service mind-set and problem solving skills.
  • Having good teamwork spirits
  • Committed with perseverance
  • Good availability and punctuality to work
  • Singaporeans /PR  only

The Role:

  • Assist in attaining the objective in providing support to its clients
  • Handle inbound customer service helpdesk
  • Assist in voicemail retrieval and fax, whenever necessary
  • Update the system on nature of call, caller details, detailed description of concern and feedback the acion taken.
  • Probe caller to obtain more information, if required, and decide on the next course of actions to be taken.
  • Ensure proper closure of each call and case.
  • Deliver prompt and quality service.
  • Work days: Monday to Friday and the working hours are either
    • Monday to Friday, 11am to 8pm and 12pm to 4pm on Saturdays

Your Profile

  • Minimum educational level of ITE/Diploma.
  • Preferably, candidate must have a strong background in customer service in Call Centre Environment.
  • Good communication skills (speaking and writing in standard English)
  • Able to pronounce and converse very smoothly and that the tonality needs to have a personal touch with it as well
  • A strong customer service mind-set and problem solving skills.
  • Having good teamwork spirits
  • Committed with perseverance
  • Good availability and punctuality to work
  • Singaporeans /PR  only

The Role:

  • Assist in attaining the objective in providing support to its clients
  • Handle inbound technical helpdesk support
  • Provide support for multiple projects
  • Assist in voicemail retrieval and fax, whenever necessary
  • Update the system on nature of call, caller details, detailed description of concern and feedback the action taken.
  • Probe caller to obtain more information, if required, and decide on the next course of actions to be taken.
  • Ensure proper closure of each call and case.
  • Deliver prompt and quality service.
  • Work days: Monday to Friday and the working hours are either
    • 12-hour shift (8:30am to 8:30pm)
    • Staffs will have 3 days off
    • Willing to work on OT when necessary

Your Profile

  • Minimum educational level of ITE/Diploma.
  • Preferably, candidate must have a strong background in customer service in Call Centre Environment.
  • Good communication skills (speaking and writing in standard English)
  • A strong customer service mind-set and problem solving skills.
  • Having good teamwork spirits
  • Committed with perseverance
  • Good availability and punctuality to work
  • Singaporeans /PR  only
  • Handle Full Spectrum of HR Management
  • Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales
  • Manage and control departmental expenditure within agreed budgets.
  • Liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
  • Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organisation.
  • Contribute to the evaluation and development of HR performance in co-operation with the executive team.
  • Ensure activities meet with and integrate with organisational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
  • Audit and authenticate all documents related to legal, salary statements and distribution, policies etc.
  • Develop and Maintain healthy relation with Govt. and Non Govt. Organistions for better and fast functioning of organisation.
  • Plan for employee’s performance appraisal; job evaluation and development.
  • Plan and direct for Training of employee including senior managers, maintain contact with outside resources for training.
  • Familiarise and ensure adherence to Singapore’s workforce legislations and regulations

Requirements:

  • ITE / Diploma / Degree in HRM
  • At least 1 year of HR working experience
  • Possess excellent written and verbal communication skills and interpersonal skills
  • Should have the competencies of Conflict and Problem Solving Skill and Sense of Fairness.
  • Understand and take responsibility in confidential information and People Management Skills

What we offer:

  • Advancement and Career Opportunities
  • Employee Rewards

Requirements:
1. Must have good work ethics to get into the work at home mentality
2. Have the capability to allot a dedicated work space at home with a quiet surrounding
3. Possess own desktop or laptop with 10 – 15 Mbps broadband or fibre internet connection to work from home with follwowing specs:

  • Equipped with a sound card for VOIP calls
  • PC Headset (preferably with noise cancelling feature if the home environment is noisy)

4. Conversant in standard English (written and spoken)
5. Have a clear and good speaking voice (good pronunciation of words, friendly tone, neutral pace and volume )
6. Good Customer Service aptitude, preferably with call centre experience
7. Proficient in using  office applications

8. Able to commit to fixed work schedules on selected weekdays, weekends and public holidays
9. Training provided

 

Menu Title
MENU