A customer is only valuable as long as he or she is kept as a customer. At Antasis, we are skilled in maximizing brand loyalty.We will assist your company to attract prospective customers and eventually strengthen their trust in your brand.
With our hand-picked and skilfully trained agents, our critical real-time data analytics and customer traffic tracking mines, we are able to closely investigate each customer relationship and foster proactive customer management.We in turn, enhance the loyalty among brand fans, and identify those at risk of departure and attempt to gain or regain their loyalty.
Our analytics track every customer touch point such as inbound and outbound calls, email channel. Key, actionable metrics for handle time, abandonment rates, average speed of answer, first-call resolution and other data points are closely monitored as these are vital to a well-run contact management. Through this method, we know what moves your customers, what draws them, what keeps them and what brings them back.