Technical Support Service – A strategic differentiator
The world is fast becoming a highly technical place to live in with intense competition, products are often “me-too.” Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.
Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here’s where technical support can create a strategic advantage for your product.
Antasis IT helpdesk cover the entire spectrum of superior technical support services that helps your product stay ahead of the competition.
We provide a technical support assistance and high degree of knowledge for products both to Level 1 and Level 2 issues. Antasis ensure customer satisfaction rates and brand loyalty through experienced technical support representatives.
24 hour help desk center Staffed with qualified engineers
Helpdesk support personnels at Antasis contact center are well-qualified engineers with technical knowledge and hands-on experience in customer handling. They undergo a rigorous selection process that matches their capabilities to the outsourcing company’s business expectations.
Training typically takes three to six weeks and develops the technical and customer service skills of the agents. The intensive technical support training process familiarizes helpdesk personnel with specific product features and functions, the client’s requirements and business rules, reporting systems, escalation processes, whisper coaching assistance by an experienced mentor, and more.