Value added services:
Customization of Q-Call Message (In the event call lines are busy)
The Q-Call message aims to make the on queue experience both pleasant and informative for callers. An effective Q-Call Message is proven to reduce hang-ups, improve customer service, increase sales, and enhance corporate image.
SMS Service
Our SMS services can be utilized to activate the primary and secondary service engineer on standby should there be a need to be activated. This can be done as a follow up after the call or page is sent.
Email Broadcasting
Email Broadcasting provides a range of email services from complete email campaign design and management where we look after your whole email campaign, to cost effective delivery where we just send your email via our state of the art email servers. We provide email-tracking reports to monitor the success of campaigns.
Interactive SMS Broadcasting
Interactive SMS campaigns are unique in the fact that we aim to maximize the output gained from the campaign, ensuring minimal cost with high profitability. Interactive SMS campaigns can be set up in minutes enabling callers to receive updates on the queries raised in the earlier call made to THE HOTLINE. Interactive SMS text messaging is the most effective means to reach people immediately, wherever they are and capture their immediate reaction to your response.
We would be able to offer fully automated interactive SMS text-messaging services such as:
- Reply to callers’ queries, complaints, feedback or request
- Interactive venue listings/product information/information on demand
- Surveys/opinion polls
- Upcoming events
