For more than 17 years, Antasis has been serving small, medium, and large corporations in Singapore as their customer service outsourcing company. Antasis is committed to providing only the best service for its Clients.
Antasis has a pool of talents and professionals that fits most of its clients’ customer service outsourcing requirements.
Antasis is an ISO 9001 Certified company, one of the reasons what companies in Singapore choose Antasis for its efficient and proven Quality Management Systems. The company was also awarded NS Mark Gold accreditation, a national-level accreditation by the government of Singapore.
What is customer service outsourcing?
Customer service outsourcing is when you partner with another company to manage your company’s customer service department. Your customer service outsourcing vendor will provide the required manpower, training, and systems to effectively serve your customers and to provide the right solution to your customers’ concerns.
With decades of experience in providing the best customer service experience, your customer outsourcing vendor has created a proven and efficient process that they can implement for your business. This is one of the reasons why companies choose to outsource customer service management instead of setting an in-house customer service department.
Customer service outsourcing companies like Antasis have access to a large pool of skilled and talented Customer Service Professionals in multiple countries that has high-level customer interaction skills and problem-solving abilities. These customer service professionals will undergo intensive training about your company, your products/services, and on how to better assist your customers to achieve an exceptional customer service experience.
What you should consider when outsourcing customer service?
The main reason why companies choose to outsource customer service management is to cut costs but without sacrificing quality service.
Choosing the right customer service outsourcing company can help you achieve this goal.
You need to determine what type of support you want to offer to your customers. These can be through phone, email, or live chat.
You also need to determine the days and hours that your customer service is available. This can be business hours only or 24/7. Although most customers prefer buying products from companies that offer 24/7 customer service hotline.
The flexibility of choosing the number of customer service professionals for a certain time slot makes customer service outsourcing a significant cost-saving option for companies to offer 24/7 customer service support. Companies can choose multiple customer service professionals during peak hours and reduce the number of seats during off-peak hours.
Most customer service outsourcing companies, like Antasis, offer a tailored-fit solution to companies of any size. They understood that different businesses have different needs. You should contact them and discuss your customer service requirement.
What is Inbound Customer Service?
Inbound customer service is when your customers call, email or chat with your customer service team to request a service or enquire about your product. Your customer service professionals must be trained to handle your customer’s concerns to offer a quick and effective solution.
What is Outbound Customer Service?
Outbound customer service is when your customer service professionals call your customers to follow-up with your customers, offer new products, close a sale, etc. Outbound customer service professionals can help in building a relationship with your customers. Making welcome calls to customers who signed up for your services or purchased a new product is a great way to build a relationship with your customers and finding ways to offer upsells that are beneficial to your customers. This is one of the ways that outbound customer service professionals can help in increasing your sales.
How to get started with Customer Service Outsourcing?
To get started with customer service outsourcing, contact Antasis now at +65.6319.2620 to discuss your company and your customer service requirement. Our Account Manager is more than willing to give recommendations on what suits you best.