The Role

The Call Centre Agent (Officer) addresses the needs of all very important customers - company/students/members and ensures a unique customer experience. He/She treats clients with respect and handles customer general enquiries about the product and services, course registration, and complaints with professionalism. Doing so will promote a positive first impression on customers. He/She works with the client and other departments to update course registration forms for individuals and companies. He/She also provides information on course prospectus and funding schemes. 

He/She will be trained to use a Call Centre Tracking Interface System. He/She will go through classroom training to familiarize with guidelines, products, services, and promotions. He/She is able to advise on learning hub events, activities, and enrollment criteria of the training courses.

He/She will attend to every call promptly and politely and take messages in a precise manner. If there is a request he/she will make sure to do it on time. He/She adheres to guidelines when performing his/her tasks. He/She ensures accurate in creating contact centre transactions/tickets.


  • To promote courses to customers and assist with sign-ups over the phone 

  • To outreach and engage working people to up-skill and improve their
    employability or achieve their learning aspirations

  • To propose suitable training solutions to customers

  • To build and enhance relationships with both internal and external
    stakeholders to grow one’s portfolio

  • Follow up on sales leads


  • Candidate must possess at least a Diploma or equivalent.

  • At least 1 Year(s) of working experience in a contact centre/call centre

  • Proven ability to engage and handle customers’ requests

  • A keen learner and have a quest for life-long learning

  • Good communication skills - written and oral

  • Ability to engage customers at various outreach channels call-centre and so on

  • Able to engage peers and work as a team

  • Embrace challenges 

  • Language skill (Mandarin and English)

Skills & Competencies

  • Customer Service Experience

  • People & relationship management

  • Customer handling skills on telephone & chat platform would be an advantage

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