How To Choose the Right Customer Service Outsourcing Vendor

Antasis helps companies in Singapore in managing their Customer Service. Outsourcing customer service to Antasis enables your company to provide round-the-clock support to your customers in a cost-effective way.

Antasis is an ISO 9001 Certified company and prides itself on having a Quality Management System in place. Not only that, but Antasis also has NS Mark (Gold) accreditation, a national-level scheme that recognizes businesses and organizations with policies and human resource practices that support National Service and Total Defense.

Antasis’s mission is to provide the best-outsourced customer experience management and IT services through a flexible, and adaptive workforce with a culture of consumerism, continuous learning, and innovation.

5 Key Capabilities To Consider in Choosing the Right Customer Service Outsourcing Vendor

1. Expertise & ExperienceThere are multiple customer service outsourcing vendors in Singapore which are mostly new in the industry. Take time to review the vendor’s background, check their reviews online, and ask for case studies on how they helped other companies in your industry.

   Choose a customer service vendor that has a proven history of success with their clients especially with your industry. This means that this customer service outsourcing vendor knows how to handle your customer’s enquiries and understands the common issues in your industry that your customers encounter and they may have built processes on how to resolve these issues immediately.

   Antasis supports companies in different industries. Some of its clients are:
   •    A security company that needs Level 1 Technical Support for their systems
   •    IT company that requires Level 1 Technical Support for server management
   •    Merchant Nets Terminal company requiring Level 1, 2, and 3 Technical Support and troubleshooting terminal issue
   •    Teleradiology company that requires Level 1 support in radiology practices
   •    Malls, Construction, Industrial, and Logistics industries that need receipts processing

2. Prioritizes Client’s Success
   It is very important to choose a customer service outsourcing vendor that is dedicated and focused on helping your company succeed by providing outstanding support to your customers.A great way to identify a customer-centric vendor is on how they are interested in learning more about your business, your services or products, and your target customers. Choose a company that will treat you as a partner. Because both of you will have a common goal which is to deliver exceptional support for your customers.

   Antasis’s primary goal is helping its clients grow by providing excellent customer service support management in a cost-effective manner. For more than 17 years, Antasis has proven itself to be an effective customer service provider to its clients in multiple industries.

3. Scalability
   You want your company to grow and, in the process, your customer base will grow and the demand for customer service management will also grow.You should choose a customer service outsourcing vendor that can scale their resources as your need grows. You want to be sure that your customers will get a fast resolution when they call. You should also consider how the vendor will manage spikes of calls especially during holidays, seasonal promotions, or product launch.

   This prevents the inconvenience of migrating to a bigger customer service outsourcing vendor which can be a tedious process.

   With Antasis expansion to countries like the Philippines, Malaysia, Indonesia and Vietnam, it gained access to skilled and talented Customer Service Professionals to add to the team to provide you with additional manpower when the need arises.

4. Technology and Tools
   Using the right tools and the latest technology in the customer service outsourcing industry can help agents in providing fast resolution to your customers. Choosing a customer service outsourcing vendor who uses these tools means that your company is a step ahead of your competitors in providing exceptional support for your customers, which in turn, produces loyal customers.Antasis uses the latest and stable software and hardware, like IVR and Telephony systems, to efficiently provide customer service support to your customers. Antasis uses in-house CRM software or uses existing third-party CRM software that clients are using.
5. Security
   It is your company’s responsibility to handle your customers’ personal data with the utmost confidentiality and security. When choosing a customer service outsourcing vendor, you should understand how the vendor will handle your customer’s data. Ask what systems they have in place to avoid data breaches and to prevent other security issues that they may encounter in the future.Antasis understands the importance of handling and securing your customer’s data. With this, Antasis invests heavily in enterprise-grade firewalls and security software to help prevent security and data breach.
6. Innovation
   We are in a fast-evolving world. Your company will soon grow and you want your customer service outsourcing vendor to grow alongside you.When choosing a vendor, consider their plans in the future. Do they have a roadmap of future innovations? Does their vision resonate with your own? Do they have a plan for improving their services?

   Antasis knows that every company has different needs, and this need rapidly changes based on the client’s customer service support requirements.

   Antasis has grown and expanded its services from offering debt collection and telemarketing services to offering customer service support, help desk service, payroll, and HR services.

Antasis has been serving the Small, Medium, and Large corporations in Singapore for more than 17 years. It has expanded to Malaysia, Philippines, Indonesia and Vietnam.

With this vast experience in providing customer service outsourcing, you are assured that your customers get the outstanding customer service support that they deserve.